Why aren't my clients receiving Appointment reminder texts anymore?

[MRSRLC3]

[The title of this thread has been edited from the original: Notifications]

Some of my clients have all of a sudden stopped receiving notifications

[MRSRLC3]

Some of my clients have all of a sudden stopped receiving notifications

[isabelle]

Hey @MRSRLC3!

Thanks for posting in the Seller Community.

Just so I fully understand -- is this for Square Appointments? Your clients are no longer receiving reminder notifications? 

Let me know. 

[MRSRLC3]

yes, text notifications on appointments. Some people are getting them and some are not. Some of my people have been with me for years and they just quit. 

[isabelle]

Hey @MRSRLC3-

That's very unusual if they have received notifications via text in the past.

There's no known issue with Appointments and text reminders at this time, so the only thing I can think of is maybe the client opted out of receiving text messages at some point: SMS notifications for Square Appointments.

If you haven't already, I would encourage you to get in touch with our Customer Success team. They'll be able to take a deeper look into your account settings and further troubleshoot.

Apologies about this, but rest assured that our Square Appointments team will be able to get to the bottom of it. If they do find a resolution, feel free to post the solution back in this thread so that other sellers who may ever encounter this issue can take a look at it. Thank you.