Why are the items I am adding to my Online Store not syncing correctly?

[djennings516]

The title of this thread has been edited from the original: Why will my square store not sync correctly with weebly

We have been adding new items everyday, the square store is not syncing with weebly

[bfadler10]

Hi, I'm having an issue on my site where I'm unable to see the Square sync option under the settings tab. I recently converted my website from the weebly editor to the square editor. Any help would be appreciated.

[pua]

My square ONLINE store is not syncing my inventory with my ITEMS. Using a chrome browser. Here are the issues:

• I updated new inventory through my ITEMS page
  • The inventory for my ONLINE > Items page shows different counts.
• My website still shows items are in stock, even though I updated stock to zero. I tried the sync turn on/off and nothing changed
• The counts for both ITEMS and ONLINE > Items show different counts

[_Violet]

Hi @pua - sorry to see trouble has brought you to the Seller Community! I see this is your first post here so I'd like to officially welcome you! 🎉👏

The fastest way to resolve complicated Square Online questions is by reaching out to our team directly. The best way to reach out is by phone because our team can look at your account with you and help you make adjustments in real-time. We aren't able to look into your account and settings here in the Community.

If you haven't already, please reach out directly by logging into your Square account and heading here.

[katsella]

Yes, I 100% agree. This is my one day off and I have been sitting here for over 4 hours trying to reconcile my Dashboard items list with my Square Online items list. I am so frustrated. None of the solutions suggested or recommended by Square have helped, either. Like I said. I've tried them all, because I've been sitting at my desk ripping my hair out and trying to mess with this for over four hours of my one day off. Thanks.

[RobynR]

Hey @katsella ,

I can see how that can be frustrating, but I want to welcome you to the community first. 

Some of this does sound off, but it isn't easy to pinpoint what may be happening without looking at your account with you. Like @_Violet said above, the best way to resolve this complex Square Online issue is by reaching out to our team directly. 

When you have a moment, please reach out directly by logging into your Square account and heading here: squ.re/contactsqsupport

Let me know if I  can assist you with anything else.

[HorsenTiger]

I have this same issue with my items not syncing up with the online items. In my case after I make the item available and save it. It reverts back to being unavailable. Is there some kind of way to see why my update is not staying available?

[JJ_]

4444 

[HorsenTiger]

What does 4444 mean? 

[JJ_]

As @Arie said, we have been working on improving the sync infrastructure, so please let us know if this continues to be a problem @DinaLRosenberg 

[Arie]

Hey, @HorsenTiger are you still experiencing trouble syncing your items? We recently fixed a bug impacting item syncs and I wanted to check in and see if this might have impacted you. 

[DinaLRosenberg]

We've also had some issues.. with products syncing as well.

[JJ_]

Sorry to hear this @DinaLRosenberg. Can you share more about your experience? Are they not syncing at all, are they taking longer than expected to sync?

[DinaLRosenberg]

I've had quite a few conversations with a bunch of different Square people. Sometimes item syncs are instant.. sometimes it seems a Gremlin crawls into the connection and the sync can take an hour or more.

Last week this item was showing sold out, even though in Square for Retail inventory was there. Seems that was the case for a few days and now- it's showing the correct stock

https://www.shopamityvilleapothecary.com/product/Cheshire-cat-backflow-incense-burner/8042?cp=true&s...

[HorsenTiger]

Yes our items all say out of stock even though we updated the inventory counts to be available. They been out of stock for 2 days and it’s really **bleep**ing me off that I requested a Toast tab demo sept 5th

[Rickrrr37]

Man this is a **bleep**ty POS for your online store. What is the best system instead?

[Reznick]

Here it is 3 years later, and Item Library is still not syncing with Site Items. Come on guys! When are you going to fix this issue???

[Ellie_]

Hi there, @Reznick,

We are sorry to hear this is happening for you. Are you able to let me know more about what you are seeing? We can take a closer look and escalate this if needed.

[Keesh]

I am still having trouble as well. I have had my website since 2022 and this has been an ongoing problem. Cant spend time with this. I have to call support AGAIN. Have they given you any answers, tups, tricks before I reach out?

[Subport]

I just had this issue. I called Square online directly and they had to do a hard sync on their end.