Why are my customers not receiving any text message opt-in

[Brookiebox]

I recently signed up for square text messaging.  When my customers text join nothing happens.  They do not receive an optin confirmation.

[cschindler3]

This reply was created from merging an existing thread: Text Opt-in Next Working

We have our texting marketing set-up but users are not getting the confirmation. Please help!

[Valentina]

As Nika mentioned in this thread, we experienced some issues with this feature earlier this week @cschindler3 - everything should be running smoothly now, so please be sure to get in touch with our team directly if you're continuing to run into any troubles!

[nika]

Hi @Brookiebox- I checked in with our Marketing Team about this and it looks like there were some issues with the opt-in yesterday. Looks like it's since been resolved. If any of your customers didn't receive a sign up confirmation, they'll want to retry by texting "JOIN" again. But it should be on the up and up now!

[DaphnesCloset21]

I am having this same issue!