Why am I receiving a "screen not private" error message on my app?

[Cm24]

The title of this thread has been edited from the original: Screen not private.

Hi, I've been using square for just over 2 months and every so often (more often than not) I get the message when trying to take a payment that my screen is not private. I have tried all the recommended things like restarting and also turning off screen share on any apps ( the only one was fb chat) this is getting frustrating as it hinders me taking any payments. Can you please help.

[Katie_SQ]

Sorry to hear about this issue, @Cm24! 

I'd be happy to take a closer look at this with you, but I'll need to confirm a few details before we get started.

When you have a moment, could you share the following details?

• What brand and model of device are you using? (e.g., iPhone 14, Samsung Galaxy S22)
• Which Square app are you using? (e.g., Square Point of Sale, Square for Retail, Square Appointments)
• Have you downloaded the latest version of the Square app from the app store?
• Is your device running the latest software version? (e.g., iOS, Android OS)
• Are any other apps running in the background when you encounter this issue? If you close all other apps, does the issue persist?
  
  

Thank you! I'll keep an eye out for your reply. 🙂