Why Don't Descriptions Print On Invoices?

Hi there, 

 

I've put in descriptions on invoices for discounts and items and they don't show up when the invoice is printed. Why?

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Square Champion

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Hi @M0rewinePlease.  I’ll admit that I missed the memo on this one! LOL  But here’s the answer I came upon that works for me.

 

You need to go to your Dashboard > Account & Settings > Business Information > Receipts.  Scroll down to the “Items and total” section and toggle on “Show item description.”  

 

Yes, I know this makes no logical sense, since receipts and invoices aren’t necessarily the same.  But according to a note I found in one of the invoices screen (see screen shot), doing this will cause Square Invoices to start showing descriptions.

 

IMG_5245.jpeg

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!

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That worked, thank you!

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Square Champion

Solution

Hi @M0rewinePlease.  I’ll admit that I missed the memo on this one! LOL  But here’s the answer I came upon that works for me.

 

You need to go to your Dashboard > Account & Settings > Business Information > Receipts.  Scroll down to the “Items and total” section and toggle on “Show item description.”  

 

Yes, I know this makes no logical sense, since receipts and invoices aren’t necessarily the same.  But according to a note I found in one of the invoices screen (see screen shot), doing this will cause Square Invoices to start showing descriptions.

 

IMG_5245.jpeg

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!
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That worked, thank you!

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