Who is my account manager

[greatazestate]

My account manager seems to have left square as her phone doesn't go through anymore. I would love to chat with my account manager but can't seem to find where I would know who that is. I searched on my account details on square but couldn't find anything. Does anyone know how to get a new account manager or how to get in contact with the current one if you don't know who it is?

[maxpete · Accepted solution]

@greatazestate Welcome to the Community and sorry to hear that you've been having trouble getting ahold of your Account Manager! I went ahead and sent in a request to the team, so hopefully you should be hearing back from an AM in a few days but keep us posted please!

[BCStandoklahoma]

Hello,

I am also having the same issue.  I have sent several emails to my old Square Account Manager asking for the contact info for my new Square Account Manager.  It has been over 5 weeks and I still haven't received the information.  Can someone please let us know who our direct point of contact is ?  Why didn't we get an email letting us know there was a change ?

[maxpete]

@BCStandoklahoma thanks for the flag, I will reach out to the team!

[shadzor]

Good morning -- having exact same issue here for Biscuit Love - I have been trying to get in touch with our account manager for weeks and think she might no longer be with Square -- I tried her phone number too and it said it was disconnected (not a good sign) - I would love to speak to someone ASAP - specifically regarding table side QR code ordering.