When trying to pair my reader, it says account inactive? I have an account for over a year now

[Robzbiz]

I have had an active account for many years.  I had an old headphone jack reader before and it worked.  Just purchased chip reader and it says account inactive and won’t pair.

[Seamus]

Hey @Robzboz,

Thanks for reaching out!

While we are unable to discuss private account information via our community forum, please give our support team a call on 1800 760 137 - they'll be able to assist you further. 

Lines are open Monday through Friday, 9am-5pm AEST. Thanks for understanding.