Solved: When does Tip Screen appear? Can this be changed?

angelaworthy · ‎11-13-2024

The title of this thread has been edited by a Square Moderator from the original: "tips with credit card purchase"

I am setting up the point of sale system and have toggled to collect tips under Checkout --> Tips but whenever I create a fake checkout it doesn't give me the option to add tips. Does it show up after they tap/insert their card? If so, is there any way to have it show up beforehand? I use a separate booking service so I downloaded the POS app rather than the 'Appointments' app. Does that make a difference?

TheRealChipA · ‎11-13-2024

Hey there @angelaworthy. The tip screen on all Square POS apps shows up after the original transaction has been approved. There is no way, currently, to change this.

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!

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TheRealChipA · ‎11-13-2024

Hey there @angelaworthy. The tip screen on all Square POS apps shows up after the original transaction has been approved. There is no way, currently, to change this.

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!