I recently set up Real Time shipping with USPS. During the setup, I established a "Fall back" rate of $10.
For some reason, real time shipping wasn't working on my site last night and the fall back rate was applied. The problem is that the customer ordered 2 items which will cost about $18 to ship and now this issue is eating on our slim margin on this sale. I tried to recreate the same sale this morning and it did the same (defaulted to the same fall back rate).
I have a question and a suggestion:
1) Why wouldn't the real time shipping work? Is it just a glitch or is there an issue on my end that I can fix?
2) I would suggest that we add the option to make the fall back rate PER ITEM instead of a flat fee.
This option is available when I wasn't using real time shipping but flat rate shipping. But it isn't an option for the fall back rate. It would save us from losing money on online sales.
