What is the difference between "non-taxable" and "no taxes"?

[coffee11300]

When creating a new item last month, I marked it as "non-taxable," only to discover that Square was counting it towards my taxable sales! I noticed because my tax liability number tripled. 

I only created one new item last month, so I looked at it assuming I accidentally marked it incorrectly or added a soda tax or something, but sure enough, it said "non-taxable,"  despite it showing up in my taxable items reports. 

When I looked at a different item in the same category, it said "no-taxes."  By changing the toggle on the new item to show "non-taxable" in the off position, and then un-checking sales tax and soda tax, my new item now reads as "no taxes" to match the rest of my tax free items. 

My question is two-fold.  Firstly, what is the difference between "non-taxable," and "no taxes?"

Secondly, why would something marked as "non-taxable" in the item details be taxed in my reports?

[JJ_]

Hello there @coffee11300

This is a very interesting report, because up until this point, to me, non-taxable meant an Item that should not be included in tax reporting. However, with your report, I can see how this is a little confusing. 

Because of this, I am going to go ahead and recommend you reach out directly to our Support Team, so they can take a closer look at your account in real-time and both answer your questions and point you in the right direction.