What is happening to my available balance after cc fees?

[SweetShop]

I am asking again, as I do not see my question from the weekend, but I’m finding our money doesn’t balance out quite right. This morning I  noticed we made $102.31 gross, with a $100.51 net. But only $71.66 was available. How does this compute?

It also seems as if our sales are not matching up. A lady spent $9.99 on a food item and paid a tip which makes her total $13, but I see it as $11 then I see the dees that brings it down to just over $10. Man am I lost.   Because it seems something is not right. Someone please explain. I hope the system is charging us correctly so we don’t need to micro manage. Thanks

[Lovewell · Accepted solution]

@SweetShop 

Okay, so I have done some looking back because I was curious if our stuff was adding up properly seeing as you’re having a problem. You can go to your sales reports for a specific day and expand the details to see what was cash and what was card. 

Here is an example. 
melts say we had Gross sales of $913.10

And we had discounts if $42.77 

which gives us a Net of $870.33

out of that total we collected $758.79 via card

subtract the credit card fees of $27.53

and you have the available total for transfer of $731.26

does that help at all?? 

[Candlestore]

That helps better with more details, but makes it confusing for your Transaction that you questioned originally of $9.99 plus a tip or so.  If you do the expansion of the transaction in question for the sale of $9.99 plus a tip were you able to see the correct charges deposits etc for that transaction?

[SweetShop]

Thanks for responding, but I’m not even seeing that transaction. Now I remembered to keep in mind the system separates the cc sales from the cash sales, but this was an actual cc sale where I turned the monitor around and happen to see her leaving a tip, so the total was $13. But in the system it only says $11 as if her transaction was not recorded correctly…? The fees were subtracted from there..

[Lovewell]

Okay I think I am understanding now. So when we have customers leave tips and we go to the transaction list and open a specific transaction it will state the following

 Fees on this transaction

Dipped (2.6% + $0.10)        $0.28

Total

Tip      $2.00

Total Sale     $6.95

Total fees   $0.28

Total Deposited    $6.67

so for this her total was $4.95 and then she left a $2.00 tip bringing her total up to $6.95 and the fees were taken from there. 

I know the specific transaction you had questioned happened last week so you may not be able to find it anymore, but have you noticed the issue happening to any other transactions?

[SweetShop]

Yes that helps because I had to remember the cc sales are what come over and not the total purchase.

But my confusion is still because the transaction was not recorded as a $13 sale, but $11 and 40cents in fees were taken, but her sale was $9.99 plus tip to make it $13 and I’m just not seeing that!