What is 2.5% of £70

When I take telephone payments of £71.75 for my customers wishing to pay for their Remote Support Subcriptions by Debit or Credit card, I only receive £69.96. Using several percentage calculators Square's 2.5% fee should return me the sum of £70.

 

Why is this not so?

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Square Champion

@Compbck If your total transaction amount is 71.75, then 2.5% of that is 1.79, leaving 69.96.  Also, don't forget the swipe fee of 0.15, so the total Square should send you for this transaction is 69.81

 

 

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

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Thanks for your input I knew nothing about a swipe fee as this refers to a telephone card input and not a card reader, hence no swipe involved. However, I have now adjusted my payment to £71.80 which gives me the correct total of £70 for the cost of a Remote subscription. I am currently looking at other companies who do not have hidden fees.

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Square Champion

@CompbckThat fee is by no means hidden.  You just missed it or didn't understand it.  ALL card processing companies have swipe fees.  They are something of a misnomer, and should probably be called something else.  In this case, swipe should probably be something like "fixed" fee in addition to the variable percentage fee.  But, you will not find a company like Square that doesn't charge a two-part fee -- a percentage plus a fixed fee.  That IS the industry standard.

 

Here is the link to the Square fees help document.  

 

Lastly, as you'll see in that help document, your fee should be 3.5% for 0.15.  Since you are manually entering card information, this is a bigger risk and carries a higher fee.  That, too, is industry standard, and is not hidden.  You just need to read the documents that card companies provide to you when you sign up.

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!
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Square Champion

hi @Compbck If you look at your payments report,  and drill down the details it might help you figure out the exact fees

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