Weight based shipping

[Fran2]

Hi there,

I created rules for weight based shipping so I can sell different product categories at certain shipping rates. I added a weight for each item in the fulfillment-section. However, square does not recognize the different weight categories and their pricing. It always uses the fallback rate. 

What do I need to do that the shop recognizes the different rules created?

Thanks

[Arie]

Hi @Fran2,

Thanks for getting in touch and welcome to our community 💫

I'm sorry to hear you're having trouble with weight based shipping! It sounds like we'd have to take a look at how your shipping is set up to troubleshoot further. We're not able to look into your account via our community forum, but this is something support can help with 👍

You can call support on 1800 760 137, from Mon-Fri, 9am-5pm Melbourne time, or contact us via online chat or email:

1. Sign in to your Square account

2. Head to our contact page https://squareup.com/help/au/en/contact

3. Go to "Other"" then "I don't see my issue"

4. Click "Message us" or "Email us"

I'm sorry I wasn't able to be of more help here!