Signing up to Square as a Trust - is there a way to speed up up the process?

[Jimmyc]

I’m having issues with my current eftpos provider and have been told I can do a quick setup using square but upon doing so the information says I can take up to 2 weeks to have my details verified and I can’t connect a reader without this. Is there a way to use this and take payments ASAP?

many thanks.

[Seamus]

Hey @Jimmyc,

Thanks for getting in touch and sorry to hear you're having trouble getting started!

If you're signing up to Square as a Trust please note that at the moment you're looking at at 2-4 week onboarding time frame to get up and running to take card payments.

Because we're required under finance regulations to perform additional checks and ID verifications for Trusts, these applications need to be manually reviewed by our team and are done so in the order they arrive, to keep things fair for everyone. The processing time here does depend on how many applications we have to process at any given time, at the moment we're seeing a lot of applications from Trust based ABNs right now due to the recent issues Tyro has had, and processing times have increased as a result.

We do apologise for the delay, please keep an eye on your email for the next steps.

[user1953]

I also need to start accepting payments ASAP.

Anyway we can get an urgent process for this? Our business needs it in the 4 business days!

[Arie]

Thanks for writing in @user1953! 

We don't have a way to expedite the onboarding process via this forum. Our support team can check that you've uploaded your trust details in the right spot to make sure your application is processed as quickly as possible. 

You can reach support on 1800 760 137, from Mon-Fri, 9am-5pm AEST, or contact us via online chat or email here. 

PS. Welcome to the Seller Community 🙂

[user1953]

Thanks for the welcome.

Your phone support and chat is not available. I've emailed but really would like someone to also try contact me.

4 weeks a LONG time to review a trust deed.

Kind regards

*desperate business owner* 

[user1953]

@Arie now - my account has a notification that they don't support trusts and Square is unable to service me?

What's going on?!

[Arie]

Sorry to hear you've had trouble getting in touch with us @user1953. Both phone support, and chat support are online and available at the moment. While we can't facilitate outbound calls you can enter your phone number to receive a call back from our team if there's a bit of a hold time. 

Like this, you'll be able to keep your spot in line and one of our team members will give you a call back. We're not able to view account specific information here, so unfortunately I'm not able to look into notifications on your account. 

I'm sorry I wasn't able to be of more help here!