Weebly account renewed. Website now 404

smsa · ‎02-12-2023

I've just renewed my account for 2 years and am now getting a 404 page. Any help would be appreciated. Www.smsagliding.com is the URL. Help !

Breffni · ‎02-14-2023

Hi @smsa, sorry to hear you're running into this.

I had a look at your DNS records on who.is and it looks like both of your A records are set as
199.34.228.159 but for Square Online we recommend 199.34.228.164 but the range between .164-191 is also accepted.

You can read more about how to edit your records here. Once you have the correct DNS records, your site will be live within 24/48 hours.

Breffni
Community Moderator, Ireland, Square
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smsa · ‎02-15-2023

Thanks. All resolved

smsa · ‎02-26-2023

I have now been charged £78.00 twice, once on the 12th February and once today. What is going on ?! This is for a single site smsa-gliding.com !

k_atie · ‎02-27-2023

Hey @smsa, just stepping in for Breffni while she is out of office. Thank you for flagging, really sorry to hear that you've encountered yet another issue.

We have very limited visibility on the back end of accounts here in the community, so we'd be unable to check why there's been a duplicate payment on your account. That does sound strange, though.

I'd recommend giving our support team a call, as they will be better equipped to examine your account. Our number is 0800 098 8008. We’re available by phone from Monday to Friday, 9:00 AM to 5:00 PM.