Hi!
I wonder if you could help.
I am looking to migrate an existing website from my square account to a different square account. I this option possible and what are the procedures. I have tried to call the UK customer service number but it looks like that the number isn't working, also I couldn't find any email address for support.
Thank you!
Hey @MEC25 - Welcome to the Square community!
The UK side is a little quieter than the US so sorry it's taken someone a few days to comment on your post.
I pretty sure it's not possible & you're going to have to recreate the site.
As for the actual items, you can export them from the item view in your dashboard and then upload that to the other Square account so you shouldn't be in a position where you need to re do every single item.
Just gonna tag @AdamB here as if there is a workaround he's the guy that'll know it 👍🏻
Hi @MEC25,
Sorry for the delay in getting back to you here! I'd reached out to our eCom team to clarify, and seem to have missed their response, apologies for the oversight!
Thank you @Sam_400º for spotting this, and for jumping in to help. Your willingness to help a fellow Seller is appreciated as always.
As Sam mentioned, it isn't currently possible to transfer a Square Online site to another account. So, you would need to recreate it. Unfortunately I've not been able to identify any additional workarounds that could help to speed up this manual process. However, if the new account you're creating is related to the same business, you can also download your payment history and use the same VAT and bank account details.
Ordinarily, you can expect a more timely response on the Community for general queries. But if you ever need account specific advice, there are a few different support channels that aim to answer in real time. You'll find our UK support number, opening hours and instructions to access our messaging service, here.
If you scroll to the bottom of the Contact Us page, you'll also find a link to our various social media channels, where you can also access direct support.
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