Re: Website is not reflecting my published changes

beautylab2021 · ‎09-25-2023

I recently tried to add a few item descriptions to my list of services that I offer for my beauty salon as well as add a few more services. When I hit publish and go to my site, the changes are not reflected on the website. Please advise.

TheRealChipA · ‎09-26-2023

Hi @beautylab2021. You may have already resolved this, but just in case. The publish button does not control the item additions and changes. There is a separate item sync behind the scenes that happens automatically. Sometimes, it can take a while before you see them all on your web site. Eventually it all syncs up, but it is by no means immediate, especially for larger sites with lots of items and/or services.

Are you still not seeing your changes and new items/services?

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!

beautylab2021 · ‎09-26-2023

Hi @TheRealChipA! Thank you for your response! Unfortunately, I am still not seeing the changes. =(

TheRealChipA · ‎09-26-2023

@beautylab2021 You’re probably going to need to get on the phone with the support folks. But first, a little troubleshooting.

Can you reply with the URL of your website, as well as a couple of changes that you aren’t seeing?
To rule out a problem that might just be in your browser, have you cleared your browser cache and then go back to your website to see if that makes a difference?
Lastly, have you checked the online settings new services? Are you certain that each new service has at least one location specified?
For new items, have you double checked that the online store channel is on, that they are visible, and that they have a least one fulfillment method specified? I got tripped up by a couple of those the last time I added new items to my store. Took me a week to figure out that the default channel and fulfillment methods were not correct for my account. Sigh.

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!