Web connectivity troubleshooting

[ClaytonKing]

This is absolutely a long shot!

I have a couple of computers. On the newest and most capable one, when accessing my store's backend/dashboard, I get errors shown in the screen shots. I'm fairly sure it's a browser or windows 11 security issue, but I can't for my life find the problem.

Sometimes refreshing the browser gets me one step closer, but ultimately, it's as if the connection is not "steady" enough to handle whatever task I'm trying to accomplish.

When I was first setting up my store, this was the computer I used and I couldn't get a straight answer whether or not square.com was functioning properly. And as I type this, there's a pink banner across the top of my screen that says "Square services are experiencing a disruption that may impact your business. Get updates" and when I click that link, it says everything's fine.

Has anyone out there experienced this? Any suggestions? I'm really stumped...

[TheRealChipA]

Hi @ClaytonKing.  First, the disruption that you see at the top of your page is a hold-over from an earlier disruption that has been resolved.  Someone forgot to toggle something off, I’d imagine.  Also, that disruption was related to Mastercard payments — nothing to do with dashboard. 

That being said, I’m going to go out on a limb here since you already know this is a long shot fishing post.  Ha.  It sounds like you know a few things about a few things, so take this for what it’s worth.  Whenever I have an inexplicable issue like this — ESPECIALLY with Windows —I usually employ a nuclear option.

You don’t which browser you use, but I would first take the less nuclear option.  Delete the browser app and reinstall it.  There might be a ghost in its settings or such that is getting in the way.

For the full-blown nuclear option, if you have your device backed up, I recommend factory resetting it and reinstalling Windows, etc.  Obviously this will take a while, depending on the number of apps on the device.  I would not recommend restoring apps from any backup, though, as this might just restore the problem, if there is one.  Try to download and re-install the apps, instead.

Otherwise, I’m stumped, too.

[ClaytonKing]

Thanks, Chip. Yeah - something odd has happened "recently," but I can't determine when that was. The laptop in question is six months old, so something got installed that I didn't know about, or I tweaked one too many things-hah!