Error message Invoice details do not match

How do I resolve this issue.

i am creating the invoice in Xero and then offering Square to process Credit/Debit card payments.  When the client receives the email invoice via Xero they click the Review and Pay Now button then a browser window opens and displays the error message “Invoice Details do not match”

 

The URL from the error message is:

 

https://payment-gateway.prod.cloud.amaka.io/handler/XeroPaymentToSquare/….

 

followed by the specific invoice details.

 

thoughts on how to resolve this issue?

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Square Champion

Hi there @LongevityHomes.  Your screen shot does not show the URL that issued this error message.  My suspicion is that it is coming from Xero and not from Square.  Can you confirm or deny that?  I ask because, if this is a Xero error message, their Customer Support team will have to assist you in resolving it.

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!
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The error message is from Amaka.io

they are the ones that bridge communication from Xero to square

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