Void transactions

[ambc]

Square: please make a void option. Sometimes my employees make errors when trying to do split payments and having to do a refund and re-ring is more confusing than just voiding the transaction altogether. Every POS I've ever used before square has a void option. 

THANKS!

[alexandriak]

Have you checked out this page at all? It could be helpful

https://squareup.com/help/us/en/article/5814-get-started-with-comp-and-void

[ambc]

@alexandriak this doesn't allow me to void a closed ticket, though.

[RobynR]

Thanks for the informative article, @alexandriak.

@ambc, you can choose to void or comp completed transactions, and you can find instructions in the article shared by @alexandriak.

Note: You can't delete transactions from your payment history, but you can issue refunds.

If you're seeking a different feature or have more details to share, please reply to the thread, and we'll provide you with the most accurate information.

Thank you for your feedback.

[TD_PDX]

We are in desperate need of the option to void a closed out transaction. As this user stated, they have never worked with a POS system that did not offer this - we are in the same boat. Every POS system we have ever worked with offered a void option after the transaction was closed. If an employee makes an error on the transaction, we have to process a return - this looks bad to our customers & we also get charged fees for returns.... Square, we really need your help here. It's wild that Square does not offer this. 

[TheSunglassShop]

Any update to this topic? I have been asking for 3 years, and it looks like others have been asking since at least 2017. This should be a very simple function to add.