VAT breakdown disappeared from printed receipts

[Catherine2]

Since Monday, our receipts have stopped showing the VAT breakdown for each tax rate at the bottom - it used to show the split at the bottom of the receipts like below, as well as show the tax code next to each line item on the receipt:

Tax rate    Net    Tax    Total 

A (20%).     $x     $x.      $x

B (5%).       $x     $x.      $x

C (5%).       $x     $x.      $x

Has this happened to anyone else or does anyone know how to restore the receipts so the layout includes the tax rate breakdown again?

Many thanks,

Catherine 

[tranguyen]

Hi @Catherine2, sorry to hear you're running into this! That's quite strange - there are a couple of things we can try to see if this would help: 

• Make sure the Point of Sale app is up to date
• Make sure the operating software on your device is up to date.
• Delete and setup your Printer Station again

One other thing I'd like to check - do the tax breakdowns should up on digital receipts? You should be able to check this by clicking into a particular transaction from within the Transactions tab on your Square Dashboard. Each transaction should have a blue Receipt link.

If the troubleshooting steps above do not help, please let me know!