Well, I was barking up the wrong tree there! Customer Display requires at least iOS 10, which you more than satisfy. I checked all of my devices and that option is available on it. I don’t know if this would keep the setting option from showing up, but are you sure Bluetooth is off on both devices? It must be. Otherwise, you might try deleting and reinstalling the app. Maybe it lost its mind and needs some tough love! If that doesn’t work, we are at the point that you need to get on the phone with customer support.
Good luck!
Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)
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