Users can't back out of customer facing screen despite the settings

[POTS-POS]

Despite setting the permissions for our employees to be able to "back out of customer-facing payment screen" the POS is still requiring a manager PIN to back out of the payment screen before a card is presented.  

[MayaP]

Hello @POTS-POS,

I see this is your first post. Welcome to Square Champions! 👋

I am happy to investigate this further. Have you tried rebooting or factory resetting the register? Also, make sure the device is up to date.