Updating the nameservers

[hodgeshabby]

Problem:

I am trying to change my nameservers to a new host, but Square will not save the new values.

Steps to reproduce:
Go to Dashboard > Sales Channels > Online > Website > Domain > Manage DomainClick on "Edit Nameserver"
Enter new values
Click "Save"

In the browser console I get the following error:

[Vue warn]: Error in v-on handler (Promise/async): "Error: Failed to set nameservers"

found in

---> <OButton>
<ModalActions>
<OModal>
<Anonymous>
<OLayer>... (1 recursive calls)
<OLayout>
<SpringLayout> at components/SpringLayout/src/SpringLayout.vue
<Anonymous>
<Root> vendors.en.js:2:127717
errorHandler https://cdn-uc.editmysite.com/checkout/assets/domain-settings/js/vendors.en.js?1719950369:2
s https://cdn-uc.editmysite.com/checkout/assets/domain-settings/js/vendors.en.js?1719950369:2
errorHandler https://cdn-uc.editmysite.com/checkout/assets/domain-settings/js/vendors.en.js?1719950369:2
xn https://cdn-uc.editmysite.com/checkout/assets/domain-settings/js/vendors.en.js?1719950369:2
Cn https://cdn-uc.editmysite.com/checkout/assets/domain-settings/js/vendors.en.js?1719950369:2
wn https://cdn-uc.editmysite.com/checkout/assets/domain-settings/js/vendors.en.js?1719950369:2
(Async: promise callback)
wn https://cdn-uc.editmysite.com/checkout/assets/domain-settings/js/vendors.en.js?1719950369:2
n https://cdn-uc.editmysite.com/checkout/assets/domain-settings/js/vendors.en.js?1719950369:2
wn https://cdn-uc.editmysite.com/checkout/assets/domain-settings/js/vendors.en.js?1719950369:2
n https://cdn-uc.editmysite.com/checkout/assets/domain-settings/js/vendors.en.js?1719950369:2
_wrapper https://cdn-uc.editmysite.com/checkout/assets/domain-settings/js/vendors.en.js?1719950369:2
o https://cdn-uc.editmysite.com/checkout/assets/domain-settings/js/vendors.en.js?1719950369:2
(Async: EventListener.handleEvent)
We https://cdn-uc.editmysite.com/checkout/assets/domain-settings/js/vendors.en.js?1719950369:2
ue https://cdn-uc.editmysite.com/checkout/assets/domain-settings/js/vendors.en.js?1719950369:2
ai https://cdn-uc.editmysite.com/checkout/assets/domain-settings/js/vendors.en.js?1719950369:2
Rt https://cdn-uc.editmysite.com/checkout/assets/domain-settings/js/vendors.en.js?1719950369:2
ui https://cdn-uc.editmysite.com/checkout/assets/domain-settings/js/vendors.en.js?1719950369:2
A https://cdn-uc.editmysite.com/checkout/assets/domain-settings/js/vendors.en.js?1719950369:2
p https://cdn-uc.editmysite.com/checkout/assets/domain-settings/js/vendors.en.js?1719950369:2
m https://cdn-uc.editmysite.com/checkout/assets/domain-settings/js/vendors.en.js?1719950369:2
p https://cdn-uc.editmysite.com/checkout/assets/domain-settings/js/vendors.en.js?1719950369:2
Xi https://cdn-uc.editmysite.com/checkout/assets/domain-settings/js/vendors.en.js?1719950369:2
_update https://cdn-uc.editmysite.com/checkout/assets/domain-settings/js/vendors.en.js?1719950369:2
r https://cdn-uc.editmysite.com/checkout/assets/domain-settings/js/vendors.en.js?1719950369:2
get https://cdn-uc.editmysite.com/checkout/assets/domain-settings/js/vendors.en.js?1719950369:2
e https://cdn-uc.editmysite.com/checkout/assets/domain-settings/js/vendors.en.js?1719950369:2
mount https://cdn-uc.editmysite.com/checkout/assets/domain-settings/js/vendors.en.js?1719950369:2
$mount https://cdn-uc.editmysite.com/checkout/assets/domain-settings/js/vendors.en.js?1719950369:2
init https://cdn-uc.editmysite.com/checkout/assets/domain-settings/js/vendors.en.js?1719950369:2
p https://cdn-uc.editmysite.com/checkout/assets/domain-settings/js/vendors.en.js?1719950369:2
p https://cdn-uc.editmysite.com/checkout/assets/domain-settings/js/vendors.en.js?1719950369:2
m https://cdn-uc.editmysite.com/checkout/assets/domain-settings/js/vendors.en.js?1719950369:2
p https://cdn-uc.editmysite.com/checkout/assets/domain-settings/js/vendors.en.js?1719950369:2
Xi https://cdn-uc.editmysite.com/checkout/assets/domain-settings/js/vendors.en.js?1719950369:2
_update https://cdn-uc.editmysite.com/checkout/assets/domain-settings/js/vendors.en.js?1719950369:2
r https://cdn-uc.editmysite.com/checkout/assets/domain-settings/js/vendors.en.js?1719950369:2
get https://cdn-uc.editmysite.com/checkout/assets/domain-settings/js/vendors.en.js?1719950369:2
e https://cdn-uc.editmysite.com/checkout/assets/domain-settings/js/vendors.en.js?1719950369:2
mount https://cdn-uc.editmysite.com/checkout/assets/domain-settings/js/vendors.en.js?1719950369:2
$mount https://cdn-uc.editmysite.com/checkout/assets/domain-settings/js/vendors.en.js?1719950369:2
init https://cdn-uc.editmysite.com/checkout/assets/domain-settings/js/vendors.en.js?1719950369:2
p https://cdn-uc.editmysite.com/checkout/assets/domain-settings/js/vendors.en.js?1719950369:2 

 Can anyone help? I spent 3 hours talking to support today, and they did not resolve this issue.

[Lou8 · Accepted solution]

Hi @hodgeshabby, thank you for posting and welcome to the Community.

I'm sorry to hear about your experience, and that you're unable to change your nameservers to a new host.

Since we don't have access to your account information and website settings on the Community, it's tough to pinpoint what the issue might be. I recommend following up with the support agent you have been in contact with. They'll be able to escalate this to our Ecom specialist team for a more in depth investigation.

Let me know if there's anything else I can help with.