Undeposited Debit Card Payment Shown as Cash

[ChozBosLaw]

The title of this thread has been edited by a Square Moderator from the original: Debit card payment shown as cash and not deposited to bank account

Payment link was sent to customer. Customer paid online using his debit card. That payment is showing on our account as a cash payment, and as such, not being deposited to our bank account. So where did the payment go? Why is is showing as cash? And why isn't it being deposited to our account?

[JTPets]

You would need to speak to square customer service about this if you are certain that the order was payed online. However I expect you will need proof of payment from the customer to be able to avoid a support representative saying this was not a human processing error on your end.

[Sammie_C · Accepted solution]

Hi @ChozBosLaw, we appreciate you reaching out. I see this is your first post on the Square Community. Welcome!

Since the Square Community is a public forum, we would not be able to go into account specifics about your inquiry publicly. As @JTPets mentions as well, reaching out to Customer Success would be the next best step. If you'd like to speak with our Support Team by phone, you can give them a call at 855-700-6000 between 6 am-6 pm Pacific Time Monday-Friday. We also offer Messaging and Email Support as well.

Let us know if you end up having any other questions in the meantime.

[Candlestore]

@ChozBosLaw ;

At my store when a customer pays with a Debit card, Square registers the payment as a MC/Visa payment not as a Cash sale.  The only reason I know this is I have customers ask if they can use their Debit card, and all I say as long as a PIN is not required and it also has a MC or Visa logo.   I have also taken Visa/MC payments from local resorts as their Gift cards.