Unable to create house accounts: Merchant country is unsupported error

[marthasbookdepo]

I am currently unable to create house accounts.

Yesterday morning, around 9 am Pacific, I created two house accounts without issue. Then, around 1 pm Pacific, I started receiving an error message that reads "Merchant country is unsupported." I have tried to create house accounts since then on three different networks and three different devices and receive the same error message on all of them.

Is this a general error or am I specifically having a PICNIC (problem in chair, not in computer)? Any ideas how to troubleshoot this?

[SacksThrift]

Same error here, currently on the customer support line. Sounds like they need to fix something on their end

[MayaP]

Hi @SacksThrift - I appreciate you chiming in. Was support able to assist?

I'm happy to help however I can. If you can send a screenshot of that error message, it would help. 

[SacksThrift]

They took care of it during the phone call, so it's all good thank you. 

[MayaP]

I'm glad to hear that! If you run into anything moving forward, don't hesitate to reach out! 

@SacksThrift 

[MayaP]

Hi @marthasbookdepo - I am happy to help. To confirm is the issue still going on? 

Can you provide a screenshot of the error message? What devices and networks did you try this on?