Unable to Verify Identity

AnwenTullet · ‎09-04-2024

I am a new user, attempting to purchase a card reader and thus signed up for an account.

As I am going through the process of verifying my identity, I agree to the process and when I click the "Let's Go" button to start taking pictures of my ID and a selfie, instead of allowing me to take photos, I am skipped ahead to a loading screen that says "Verifying your identity. This may take a minute" after which I am presented with an error message.

I have attempted this on 3 different browsers on 2 different devices and still get the same result.

I will give it some time and try later, in case it is an issue on the website end, but any further insight into this issue would be appreciated.

TheRealChipA · ‎09-04-2024

Hey @AnwenTullet. Before you try it again, it would be a good idea to clear your browser’s history, cache and cookies. It sounds like there is something there that might be causing problems, and clearing all of that should eliminate the issue. Good luck!

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!

AnwenTullet · ‎09-04-2024

Hi,

I have attempted this with all cache, cookies, and browsing history cleared, and the issue still persists.

TheRealChipA · ‎09-04-2024

Sorry to mention it, then. Since you didn’t say that in your post, I didn’t know.

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!

AnwenTullet · ‎09-04-2024

No worries, I was just following up to verify I have tried that 🙂

TheRealChipA · ‎09-04-2024

I’m going to tag a few Square moderators to see if they can help out.

@Kassi_ @_Violet @JJ_ @Katie_SQ

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!