Trouble Streaming Live Sports on My Square-Integrated Website

[alexadam]

Hi Square Community,

I’m running into an issue with streaming live sports events on my website, which is integrated with Square. I’ve recently set up streamonsport as my main platform to offer live sports streaming, but I’m facing difficulties in integrating the streaming service smoothly with my Square payment system.

Here’s the issue I’m facing:

• When users try to access the live streams after completing their purchase, they’re encountering a delay in loading the video feed.
• There’s also a problem with users being logged out after purchasing, which prevents them from watching the event they paid for.

I’ve checked my Square integration settings and tried troubleshooting, but I’m still encountering the same problem. Has anyone here experienced something similar or have suggestions on how to fix the integration to ensure a smooth user experience with both Square payments and live streaming?

I’d appreciate any advice or steps to resolve this issue!

Thanks in advance!

[MayaP]

Hey @alexadam -

I appreciate your patience. I’m sorry to hear your users are having trouble viewing the stream on your site. I’d be happy to look into this further.

Could you provide the link to your site? I’ll escalate this for further review. Make sure to tag me in your reply so I don’t miss it. Looking forward to your response.