@Cotavation It sounds like your account either was hacked or Square has reason to believe there is a security issue. As the screen shot implies, Square is investigating this. Since it is the weekend, there is not much it can do since banks and other financial systems are very short-staffed, usually. They mention that if they need more information from you they will reach out, but otherwise this could take 2-3 BUSINESS days from the date of that notice.
That being said, you could reach out to support. But don't be surprised if they say the same thing I just did. I'm guessing you are new to Square? Has anything happened recently that could raise a red flag -- like an unusually high transaction recently that was more than your average transactions, or more than what is typical for your industry?
Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)
Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!
