Has anyone successfully been able to add EBT as a payment method?

[MichiganFarmsta]

I am trying to figure out how to enable EBT for our Farmstand location. We currently have an FNS number and use another provider for EBT.  Square direction say the following

"In your Square Dashboard, navigate to Settings → Account & Settings → My Business → Locations. Select your location, choose Payment Methods, click Apply next to EBT SNAP, and enter your FNS number and store email. Verification typically takes about an hour."

However, I cannot seem to find Payment methods under the location?  Settings → Account & Settings → My Business → Locations.  When i go to this I can change hours and detail but there are no payment settings.

However If I go to  Settings → Account & Settings → My Business → Payment  → Payment Method I can see 

"SNAP

Assistance program

- 0 of 4 locations -

Set up"

If I click the setup in jumps me to  Settings → Account & Settings → My Business → Locations.  Where I cannot find any option to change payment methods for the location.

I am stuck in a loop.

[charlie-croom]

Can you confirm you are doing the following?

- Go to locations: https://app.squareup.com/dashboard/locations
- Click a location, a slider should pop out.

- DO NOT click edit. Instead, scroll down in that slider.

- There in the slider, you should see Payment Methods and EBT

[Ukonigrocery]

I have done everything and it's all set up but it's showing N/A on my system. It's equally frustrating because customer service don't seem to know how to help or even how to work you through it. I don't think square adequately trained them on this EBT payment

[tranguyen]

Hey @Ukonigrocery , would love to look into this a bit more! 

When you have a moment, can you share some screenshots of what you are seeing and what you've enabled on your account? if you can also confirm the device you are using and the Square software version you're currently running too, that'd be much appreciated. 

[GotSeafood]

I am having the exact issue, my EBT location is set up, my products are marked eligible, I'm using the correct terminal(s) but EBT is not showing up at checkout. I am stuck in the same loop where it takes me to set up over and over.

[qunogrocery]

Same here. I have an escalated support ticket in to Engineering and no update. As a software engineer myself, I would love to speak to someone directly, but I can't even see the status of my ticket, let alone speak to an engineer. 

Edit: to clarify, everything is setup properly on my account (Support confirmed) and EBT payments are declining. No successful transactions yet. It's not the customer's card, as it works on our external processor machine.