Transfers pending for over a week

[Xgm36571]

Transfers pending for over a week. Bank dose not see it on their end.

[Minion]

HI @Xgm36571 

You may need to call into customer service to see what is going on with the transfer.  Maybe they need to verify a piece of information.  They would be the ones to give you a hand since we don't' have access to account information here.