This store is not yet accepting payments

[bluerose14]

Hi there. I have set up my shop. I can see the green button on my site "accepting orders" but when visit my webshop online , i keep seeing this  message "This store is not yet accepting payments" 

How can this be changed? What do I need to do? 

[Ria]

Hi @bluerose14 - Welcome to The Seller Community, it's always nice to see a new face 😊

Great Question.

Typically, when you receive this type of error, it is due to an issue with your Square account.

Due to the public nature of The Seller Community we are unable to access specific account details through The Community. For assistance with your account, Feel free to send send a message using this contact form. Our support team will be happy to assist in resolving the matter on your account. 

As always, feel free to stop by The Community with question, concerns and even feature requests. We are more than happy to assist. ✨

[tranguyen]

Hey @bluerose14, I just want to jump in here for a moment! We have an existing thread for this particular issue actually. If you haven't already, please try running through all these troubleshooting steps as they usually help resolve the issue you're experiencing:

• Make sure that you've linked a bank account to Square and that it has been verified.
• Make sure Order Online is enabled on your website. You can check this by navigating to your Square Dashboard > Online Store > Settings > Checkout
• Make sure items are in stock and have fulfilment methods applied to them
• Go to your Square Dashboard > Account & Settings > Locations, make a small change to your location information (like adding a space in the business bio), click Save then wait for about 5 minutes.

If everything has been set up and you still cannot take payments, I'd recommend reaching out to our Support team for further assistance. 

Here are the steps to contact Square Support by phone or by email:

1. Go to https://squareup.com/help/gb/en/contact 
2. Select your topic or just click Other > I don’t see my issue, it’ll give you the option to either call or email in!

The phone number for Square Support is 0800 098 8008. The Square Support Team is available by phone Monday to Friday, 9am to 5pm.