Ugh. I'm sorry to hear that. This is an issue that you'll need to get on the phone with Square Support for. Even the Square moderators here don't have the sort of account access needed to troubleshoot. Good luck!
One more thing. You don't say which device you are using -- web dashboard, Dashboard App, POS. If you haven't tried all three, I'd recommend doing so. The problem could easily be centered in one but not all of those. And, if you've already done this, apologies. But with the lack of information you provided, I have to try to cover all bases.
Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)
Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!
