If you are still experiencing this, I will recommend you reach out to our support team so they can look at your account and get to the bottom of this situation. You can call us at 855-700-6000 between 6 am - 6 pm Pacific Time Monday-Friday. If you call outside of these hours, you will be required to enter your Customer Code to validate your account.
You can also get in touch with our Messaging and Email Support Teams here
JJ
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