Solved: Time Zone changed in Dashboard app

specialtiesgame · ‎06-20-2022

I recently went out of town into another time zone, and the Dashboard app in my phone changed along with the time zone I was in. It has not changed back since I returned. I have changed the setting on my Square for Retail dashboard on desktop, but the phone app still hasn't changed back. Any ideas?

TheRealChipA · ‎06-20-2022

The only other thing I can suggest is the nuclear option. Delete the phone app and download it again, if you haven’t done that. After that, it sounds like Square Support. (855) 700-6000

good luck,

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!

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TheRealChipA · ‎06-20-2022

@specialtiesgame Maybe the time zone for your location is wrong? Go here https://squareup.com/dashboard/locations/

Select the location you want to check, then scroll down. You’ll see a setting for time zone.

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!

specialtiesgame · ‎06-20-2022

I have tried that and it had no effect, but thanks for the suggestion. The problem is the phone app dashboard. The phone time has reset correctly, the app has not.

TheRealChipA · ‎06-20-2022

The only other thing I can suggest is the nuclear option. Delete the phone app and download it again, if you haven’t done that. After that, it sounds like Square Support. (855) 700-6000

good luck,

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!

specialtiesgame · ‎07-07-2022

The nuclear option is what it took. Thanks for the help!

MattSPP · ‎02-18-2024

As easy as Square is in some aspects, it is frustrating in others.

I have a similar issue where I have a physical location on the West Coast and am traveling to Aruba this week. My sales reports are showing up in Aruba time, and splitting the sales across days for transactions that happen at the end of the west coast day.

It’s insanity that the reporting of a physical location changes based on where the user is logged in from. I’m simply trying to keep up with reporting and analysis but makes it unnecessarily difficult.

I’ve seen this issue raised from 5 years ago but Square hasn’t addressed it. I’m obviously not the only business owner who faces this. Insanity I tell ya!