Three white lights and a yellow light

[Showbizmanager]

All of a sudden my reader is showing three solid white lights and a yellow light.  I’ve held the reset button and nothing happens at all.  My phone says there’s an issue with the reader.  Any idea what the problem is?

 

[JK_Fiber_Art]

Hi Showbizmanager,

Thanks for providing the photo - honestly not sure what the White LEDs mean, have not seen that one.  As the Community is not the same as Tech Support, we can toss out some suggestions.  My feeling is your reader may need replaced if doing a "hard reset' has no affect but, then again, I'm not Tech Support.  Perhaps others here have some thoughts.

Below are some notes on the LEDs:

Square Reader LEDS:

* Four green lights—battery is fully charged
* Three green lights—battery is 75% charged
* Two green lights—battery 50% charged
* One solid red light—battery 25% charged
* One blinking red light—battery is low and charge immediately

* If your reader is completely out of battery, you will see two scrolling red lights when you reconnect your reader to power and it initiates charging.

* You'll see a small amber (yellow) light at the bottom of the reader when charging is in progress.

* Hard Reset your Square Reader - Hold down the power button for approximately 20 seconds. The lights on your Square Reader will flash orange, then red, and then they will stop flashing.  Do not let go of the power button until after the red lights have stopped flashing.

[sayra]

Hello, @Showbizmanager - 

Welcome to the Seller Community! 

We are sorry to hear about the trouble with your reader. The solid white lights and yellow light indicate a potential connection or communication issue. From your account details we can see that your reader seems to be damaged. 

When time permits, please give our Support Team a call tomorrow so they can take a closer look with you. 

We apologize for the inconvenience this has caused and would be happy to help you get this resolved.