This card is invalid message

[misslinna]

My customer is trying to order from my website that was created with Weebly.  She has tried multiple payment methods and devices and get the following message: 'This card is invalid.  Please use another method or try again."  Anybody got a fix for this?  Thanks!

[Gold]

HI, she can try to clear cache, contact bank, try different browsers.

[YMH]

I am having the same issue. Is there any resolution? 

[JJ_]

Hey there @YMH 

Is this happening to several customers or one or several customers have reported this?

[YMH · Accepted solution]

• It was with hundreds of customers from a mailing list of 3500 ppl - all with different cards.
• I resolved the issue by disconnecting Square and reconnecting it!
• Too bad I spent nearly 7 days emailing Weebly and the issue wasn’t resolved with their online support. I can only imagine how many ticket sales I missed to my event. 

[JJ_]

Wow... Sorry to hear about this experience @YMH. Glad to hear that you were able to solve it. Thank you for the quick reply and for sharing the details of how you were able to solve this. 

[fuandbutterco]

How did you disconnect Square? I'm experiencing the same issue and don't know how to fix this.

[YMH]

Hope this helps someone in the future.