Team missing from Dashboard

[nlindarto]

How do we get the Team option on our Dashboard ? I can't find it on my Dashboard.

[ashc]

Hey @nlindarto,

I tested this on my end and I can see Team as a blue icon on the lefthand side of my online Dashboard. 

Are you still not able to see it?

[Pettah]

I am unable to add team members. There is no option on my dashboard for team management either. Under security, I can edit team permissions but it will not allow me to add a team member when I click it. Anyone else have this issue? 

[ashc]

Hey @Pettah,

I moved your post to an existing thread where another seller reported the same thing.

I'm able to see it on my end when I log onto my test account so this is really odd.

Are you still not able to see it as well?

[nlindarto]

Hello Ashley.

The Team icon is missing on my Dashboard.

[AshleyK · Accepted solution]

@nlindarto This would only happen if you've activated your account outside of the US or CA as team management is not available to our international accounts yet. 

[nlindarto]

Thanks, Ashley. Indeed I activated my account outside of US & CA.

Looking forward to availability of Team Management for international regions.

[Jason2311]

Hi there. I came across this article as I am facing the same problem. I cannot add a team member. Could anyone please help me? This is urgent. 

[Frida]

Hello @Jason2311,

We see its your first time posting in the Seller Community, welcome! 😊 So just to piggyback off of @AshleyK's response, if you activated your account outside of the US or CA, this feature will not be available. 

I have attached this guide as a reference for your review on international availability as well. 

Please let me know if you have any follow up questions! 

[MarindaMarais]

Hi @Frida,

I have taken a look at the International Availability section you referred to, but it contains no mention of Team Management, only hardware and payment processing.

Regards!

[MarindaMarais]

Good day all,

Is Team Management still not available to international accounts? The original post is over a year old. Could anyone indicate roughly when Team Management will be integrated? There is very little use for a POS if employees can change stock, access account information/settings, adjust prices et cet. on a whim, unfortunately.

Regards!

[MoisesCardenas]

Facing same issue, trying to use square in Mexico but if I can't manage team members then I can't rely on square, I'm willing to pay monthly subscription this is the only thing preventing me for using square in Mexico.

[Arie]

I understand your frustration, @MoisesCardenas. Unfortunately, we don't have an update to share yet, but we'll keep you in the loop via this thread. 

[Jendry]

Hi! The same question here... not enable yet?

[sayra]

Hello, @Jendry. 

In this case please be sure to enable the permissions requested when you open the Square Team app. This access allows the Square Team app to communicate with your device to complete certain actions.

You can find more details here.

Hopefully this has been resolved for you, if you continue to run into the same issue, feel free to contact us directly here. 

Have a good day!