Tap to pay iphone

[Pie-bro]

Unable to Start Reader If the issue persists, contact your payment service provider for more information.

This happens after I hit the tap to pay after I use the keypad to enter the price 

again this worked perfectly 3 weeks ago

[ryanwanner · Accepted solution]

Hello @Pie-bro !

The first thing I'd check is that you're running the latest software versions of both the Square app and iOS. Many times little changes on the back end for the latest versions can cause problems if you don't update.

After that, I recommend checking the troubleshooting steps from this help file. You may need to force close your Square app, restart your iPhone, and reload the app in order for TTP to reload. Also, be sure you have FaceID enabled.

Hope this helps!

[Pie-bro]

Hey Ryan, Thank you for you reply, I am running the latest software, and I have tried all the trouble shooting steps. I also re-uploaded and re-installed the app with no luck.  I do not have Face ID on my phone... It is an older phone. Everything worked in November. I will keep messing around and hopefully get this figured out. Thank you again! 

[Summer2024]

Hi @Pie-bro ! 

Were you able to get Tap-to-Pay to work? Just following up here. Thanks @ryanwanner for providing the great troubleshooting steps!

[Pie-bro]

Hey @Summer2024 Unfortunately no, I have tried deleting and re uploading the app and updating everything... I am still get the same message "Unable to Start Reader..." after I hit "Tap to Pay on iPhone" button, hoping it starts working again magically, just like it magically stopped working. Also I have been emailing Square and their suggestions have not helped. Thank you for checking. Please let me know if you have any ideas that may help.  

[Summer2024]

@Pie-bro Ugh. I'm sorry to hear this. Can you take a video of what you are experiencing and what version of the app you are running on? Also what device you are using. I know it is a lot of info, but I am hoping to go to our engineering team to see what they can do or if they have any suggestions. 

[Pie-bro]

Yes, can I email it to you? Thank you for helping me with this... 

BTW When I screen record it will not record the transaction portion, but I will record with another phone. 

[Summer2024]

Are you able to post here? If not, you can send it to me via DM on here as well. 

[Ibm552921]

Yes 

[GSmomma]

Can you share the solution? I'm having the same issue. Phone and app are both on current versions, and I cannot get Tap to Pay to work. I actually don't see the option under Settings > Account at all!

@ryanwanner @Pie-bro 

[Pie-bro]

Never figured it out, and I still experiencing the same issues, sorry you are too, it is very frustrating. 

[Summer2024]

Can you send me a screen recording of what is occurring? Either here or in a DM?