Cant see cards on file or charge card on file qith andriod user

[Ceira]

It Will show me in customer directory what clients have cards on file, but it doesn't show the last 4 digits of the card on file. And when I make an invoice for that client I am unable to charge the card file as it does not give me an option for that. It's only doing it on our android users, not iphone users. I reached out to tech support. They were unable help. Is there something im missing? 

[MayaP]

Hey @Ceira  - Thanks for flagging this. I understand how frustrating this must be, and I’m happy to help in any way I can. To assist further, I’ll need a few more details.

Just to clarify, the main issue is that the last four digits of the card number are not appearing in the customer directory for some sellers, preventing you from charging saved cards when creating an invoice. Is that correct? Also, you mentioned this is only happening with Android users—how did you determine that?

Could you also walk me through the process of how cards are being saved on file? Any additional details would be helpful. When you respond, please tag me so I can follow up directly. I will keep an eye out for your reply.