Tap to pay iphone 16 promax randomly stopped

[Barbermatt87]

Something happened on February 18 or 19th that allowed me to not be able to accept tap to pay on my Square on my iPhone 16 Pro Max. I logged out and back in. I deleted the app and reinstalled. I contacted support. They had me log out again and re-login and delete then they had me check for an app update which there was. After updating the app, I was still not able to use tap to pay. Support asked if my NFC feature was working on my phone, which I just tried it to pay and it does in fact work and allow me to tap to pay at other retail stores. I have been unable to take credit cards at my business for two weeks and it’s very frustrating. Thank you for your time.

[Donnie-M]

@Barbermatt87 did you have an iOS update, or check for one? 

In the Square app go to:

More → Settings → Hardware > Tap to Pay

If the option disappeared or shows disabled, the app may not have completed the activation step.

[Barbermatt87]

Good morning thank you for that. There was an iPhone update on my phone and also the app needed to be updated. I checked the setting’s that you just described and everything says ready, connected, green, and good to go. Very strange