Stock Tracking Randomly Disabled for all items?!

[XTinaCR]

I just noticed today that all of my items are no longer tracking stock! I have only been working with the online shop. I sold 3 items a few days ago (one-of-a-kind art) and as I was checking up on my website today, I noticed those 3 items were still available on my website for purchase. Come to look at my item list to see what was going on, and everything has a "-" for tracking stock. I now have to go into every item and turn back on the stock tracking and recount my inventory to fix this!  What's going on? And is there a way to bulk edit stock qty if this does happen again? Because going one by one for all of my times is such a time suck when I already did all this when setting up the items! I can't be overselling one-of-a-kind pieces! Very frustrated today. Customers are NOT happy when I have to issue them refunds because items oversell like this. This was the reason I switched to Square in the first place! To have more control with this! 

Is this happening to anyone else? Please help! Thanks!

[BernadetteA]

Hi @XTinaCR Thanks for reaching out. 

I believe there was a small bug impacting a few users yesterday. Can you post a link to one of your affected items so we can take a look? 

[XTinaCR]

Does it matter that I went in and fixed the stock for everything already?

Either way, it was ALL of my items. Every item had the inventory tracking turned off. https://artbycriley.square.site/

[sayra]

Hey @XTinaCR, 

How weird that this happened as we can only change stock quantities manually. While we did have a bug going on for Square items not showing as "Available" online, I don’t think your issue is related.

Please contact us directly to take a closer look at your account and help you troubleshoot further.