Stand not ready

[DDART1]

I am changing from Reader to square stand. It connects and the lights flash. I have updated both IOS and POS App but it tells me I need to update POS app and then says Stand not ready.  I then deleted the app and downloaded it again but get the same problem.  I would really appreciate your help.

[Seamus]

Hi @DDART1,

Sorry to hear you're having trouble getting your Stand working!

Can you let us know:

- Which version Stand you're using?

- Which model iPad? It should have a number on the back.

- What version of iOS is installed on the iPad?

- Which version of the Point of Sale app is installed on the iPad?

We'll do our best to help, though keep in mind that our support team will be able to look further into your operating environment than we're able to on our forum - you can call support on 1800 760 137 (Mon-Fri, 9am-5pm Melbourne time), or contact them via online chat or email:

1. Sign in to your Square account

2. Head to our contact page https://squareup.com/help/au/en/contact

3. Click on any topic, then "I don't see my issue"

4. Click "Message us" or "Email us"

Or, if you see the new chatbot help flow, type "support" to bring up a list of contact methods.