Square stand charging port damaged. Is there replacement part?

[haute]

looking to fix charging port on square stand need parts an procedure.

[rtfulk]

Is it the port or the cable that connects to the stand? The reason I ask is we had a stand that stopped charging and it was the little connector that plugs into the bottom of the stand.  Here is the link to the kit. 
https://squareup.com/shop/hardware/us/en/products/square-stand-power-adapter-usb

[haute]

it looks like the port itself. I have 2 cords and both don't. Work 1 worked intermittently if I pressed it firmly into the port. No longer is the case.I am positive it is the port.

[_Violet]

Hi there @haute - Thanks for reaching out to us here on the Square Seller Community and making us aware of this situation. Sorry to hear the charging port for your Square Stand isn't working properly.
 

I'd like to offer a few tips to see if this helps you out at all. These steps will also help us determine if you may need to replace the hub itself:

• Restart your Square Stand by navigating to Settings > Square Stand in the Square app and pressing the Restart Stand button in the upper right corner.
   
• Make sure the Square Stand is plugged into the USB hardware hub and that the power adaptor is plugged into a grounded AC outlet.
   
• Gently unplug and firmly replug in the power adaptor.
   
• Try plugging the power adaptor into a different outlet.
   
• Remove the iPad from the Square Stand. To do so, remove the security screw or pin, then press the eject button located on the underside of the iPad enclosure. Push down on the Square Stand connector one time and then reinsert the iPad into the Square Stand.
   
• Update your iPad to the latest version of iOS and the Square app.
   
• If you are on a newer version of iOS, you may need to adjust your iOS settings to ensure that your iPad maintains a constant connection to Square Stand. Follow these Apple steps to allow access to USB accessories on your iPad.
   
• Try plugging in a separate iPad or Apple device with the same connector type. If the other device successfully charges in Square Stand, please follow these Apple troubleshooting steps for your iPad.
   
• If none of the above steps work, navigate to Settings > Square Stand in the Square app and check the connection status.
  
  If you see that Stand is connected but no USB hardware hub is found, you may need to replace your Square Stand Accessory Kit (USB hardware hub, power adapter, and power cable).

Please let us know if you need a replacement, and we can help you submit a warranty claim! If you are outside of our one-year warranty window, you can purchase a new Square Stand Accessory Kit by visiting our Shop.

We'll keep an eye out for your reply!

[MarciaDurgin]

Ours is outside of warranty by 4 months.  The lightnig port (male) that we push the ipad into broke off in the ipad.   Is there a way to fix the square stand generation 2? 

[JJ_]

Hello, @MarciaDurgin 

Since you're out of warranty, I recommend reaching out to our support team so they can look into what options are available for you.

We can gladly assist here but if you'd prefer to speak with our Support Team by phone, you can give us a call at 855-700-6000 between 6 am - 6 pm Pacific Time Monday-Friday.

You can also get in touch with our Messaging and Email Support Teams here.