Square service fee charge discrepancy

[ArtistsatWork]

Hoping someone will know the answer for this-

When using square POS terminal, I am charging the 1.6% service fee to the customer. However I have noticed consistently (but not every single time) that the actual fee paid is slightly more. For example a payment of $36 has a 1.6% fee of 58c; but I have been charged 59c. The amount the fee varies goes up with the amount charged also (higher sale, higher fee difference- always a roundup never down). Is Square charging say 1.63% instead of 1.60% and if not why is there this difference- I have noticed it both on my personal square account and my work one so I assume this is happening to every square user and can only imagine the additional amounts we are all paying - hope someone can clarify and explain!

[Laurie_ · Accepted solution]

Hi @ArtistsatWork,

While we’re unable to delve into specific transaction details via the Community platform, I can confirm that Square’s flat rate fee of 1.6% applies to each in-person card payment. Fees for online, remote, and Afterpay payments differ, and you can view an overview of each processing fee based on the payment type here. Our online guide also provides a detailed breakdown of how processing fees work, including an illustrated example.

If you’re noticing a discrepancy in how your fees are being applied, I recommend contacting our Support Team right away. They’ll be able to investigate and address any issues promptly. If the fees are being applied as expected, they can provide further context regarding the fees for the specific payments in question.

Should you encounter any issues reaching out to our team, please let me know. 🙂