Square has changed receipt format, payment method, added "create item" button and old ones worked.

[semvaart]

Square has made some detrimental changes in the user interface lately for the POS. The receipt now has a name for the person making the sale. We DO NOT want this on there. Our configuration in the Account area do NOT show the seller name should be there, so we can't figure out how to remove it now.

The black screen for payment type is extremely jarring. It seemed earlier that the intro of the black screen for taking credit cards was a shortcut just to provide a parallel screen interface for credit cards to other payment types. DO NOT enforce the black screen for credit cards too. Give us the white background option again for everything. We need it for the environment we use Square in.

A button for "create item" was added to the item selection page in the sales sequence. Take this off or give us an option to remove it. Our sellers are NOT allowed to create items. It just confuses the POS inexperienced users of the POS.

[frances_a · Accepted solution]

Hello @semvaart 

It looks like team members have been listed on printed receipts for a long time now, according to this post in the Community. 

Currently, there is no way to remove the name if you intend to track which sales are attributed to each of you team members, but if this is not a priority for you, a seller in the thread I linked above found a workaround. 

I am not sure what black screen you are referring to, so it would be helpful if you could reply with some screenshots attached! Also, please share more details about how this screen is not ideal for your environment. 

For item creation access, this is something you can manage with Team permissions. You simply need to remove the permission for your team members to create new items. 

Let me know if this helps. 

Thank you. 

[davedeb]

The screen where you select the customer's payment type (Tape/Insert Card, Cash, Other Payment Type, Check, etc.) now has a black background. It used to be a white background. It's much more difficult to read and select the the correct payment type from the black screen. 

Also, if you select Other Payment Type, the screen that opens also has a black background now instead of white. The "customer note" field is barely visible against the black background.  PLEASE change both of these screens back to a white background with black print. Thank you!

[semvaart]

The team permissions does not distinguish between the ability to read the item list and the ability to edit it. I need read only. My artists HAVE to read the item list because we have some items that are only priced at checkout and not within the bar codes that can  be read by our barcode reader. However, the people doing the checkout are NOT allowed to create items. Some are not experienced IT people and click on buttons that they think look promising and get into the weeds in Square screens we do not use. This is a disaster for us.

[RNACgallery53]

You say "This is something you can manage with Team permissions. You simply need to remove the permission for your team members to create new items. "  I do not see such a setting ANYWHERE.  Please be more specific on where to find this option.  It's critical to turn it off as others have observed

[semvaart]

Furthermore, as a reminder, it is imperative that the permission to create an item be separate from the permission to read the items in the inventory.

[RNACgallery53]

I finally figured out what is going on.  Square added a button to the POS "Create item".  They did not change the permissions.

HOWEVER - it's very likely that your cashiers/team member already have permissions to create items - but when using the POS there was no way to do that.

SO when square added the "Create item" button to the POS they were able to do that.

To fix it: go to the permissions for that set of users, select "items" and use the slider at the top to turn it off.  [You may well find lots of other permissions they have that you probably don't want them to have (I did!).]

SADLY the button will remain on the POS but when the user hits that button they will be told they don't have permissions to do that.  What a lousy UI; the button should not appear.

ALSO SADLY the permissions screen for "items" says "Grant access to view, edit, create and delete items, modifiers, discounts, and manage inventory." so of course you're initially inclined not to turn this off because they need to be able to see the inventory to make a sale.  But go ahead and turn it off; they will still see the inventory when they make a sale.  Lousy UI.

Lousy UI cost me several hours of sleuthing. 

[semvaart]

How do you attach a file to one of these replies? I couldn't figure out how to do that, so I emailed it in.