Square can see printer but won't print

[WiredEspresso]

Hi. We have just purchased an Epson TM-T82ii receipt printer. I have connected the printer via Ethernet and Square is successfully seeing the printer. I have created the new printer station and set it to print receipts. However, I cannot print a test print from Square or print any transaction receipts.

So far I have:

- Printed a test print directly from the printer

- Checked the printer is set to print through Ethernet and not USB

- Restarted printer

- Restarted ipad (and therefore restarted Square)

- Googled for an answer

At risk of repeating myself, I can confirm that Square can see the printer (in settings) and says it is connected but nothing is printing (test print or receipts). 

Really appreciate any help anyone can provide.

Thanks in advance.

[Seamus]

Hey @WiredEspresso,

I'm going to defer you to our support team for this one - they'll be much better placed to take a further look into this one and troubleshoot accordingly.

If Square is definitely seeing the printer though, I do have a couple of things to suggest - they're obvious and you may have already tried them, but something these things can be missed!

- When you selected the printer in the printer station and set everything up did you make sure to save the settings?

- Is there definitely paper in the printer?

If these suggestions don't help, definitely reach out to support - you can call on 1800 760 137. Lines are open Mon-Fri, 9am-5pm Melbourne time!

[WiredEspresso]

Thanks Seamus. Yes, you're right, they are obvious. Those are definitely not the issue. I'll give the phone number a call. Thanks again.

[WiredEspresso · Accepted solution]

SOLVED: It all came down to the IP Address in the end. Despite being reset to factory defaults and despite being visible to the Square App, the default IP address of 192.168.192.168 was the problem. I followed this article in the link below (albeit not specific to Square) to access the printer’s LAN settings and turn on Automatic IP addressing. Although the printer manual indicates that an IP address will be assigned automatically, my printer was not doing this. As soon as I used the printer utility to turn automatic addressing on, everything began working. Hopefully you never need this information, but here it is just in case:

https://help.posbosshq.com/en/articles/3211182-printer-setup-epson-tm-printers

[Seamus]

@WiredEspresso thank you for posting this solution!

Hopefully this will help other sellers in the future, great to know!

For further clarification on your operating environment, are you using a single printer or multiple printers? If multiple, I'm wondering if maybe two or more printers defaulted to the same IP and caused a conflict? If not then it looks like it may be a quirk with some setups, either way I've bookmarked that printer guide 🙂