Square and Facebook Will Not Sync Quantities After I Make A Sale

[Sydeswept]

Square and Facebook/Instagram will not sync quantities after I make a sale on Square. I’ve disconnected and reconnected everything three times (and it always takes about a week each time to successfully disconnect and then wait for everything to sync again). It’s a long process and still never works right. When reaching out to Square or Facebook, they each say that it’s the other’s issue and redirect me to the other platform to try and figure it out. I’ve gotten my items to sync, but if I sell something through square, it still shows as available on Facebook and Instagram. Then I was stubborn with both Facebook and Square support and said that I wasn’t asking the other platform again, I needed help; both told me to “unsync, delete, disconnect, and start it all over again.” Then everything looks correct until I sell something and the quantities still don’t update. I don’t want to have to delete and re sync/reset every single time I make a sale on Square. They’ve told me that “it should work fine after I disconnect and reconnect everything” but it all still works the same. New items are added fine, but the inventory won’t update correctly after a sale. Has anyone else had this issue and found a solution (other than disconnecting, deleting, resyncing again)?

[Sydeswept]

I’ve disconnected and reconnected it three times now (and it always takes about a week each time to successfully disconnect and then wait for everything to sync again). It never works right, and when reaching out to Square or Facebook, they each say that it’s the other’s issue. I finally have gotten my items to sync, but if I sell something through square, it still shows as available on Facebook and Instagram. The solution I keep getting told is to “unsync, delete, disconnect, and start it all over again.” I don’t want to have to do that every single time I make a sale on Square. They’ve told me that “it should work fine after I disconnect and reconnect everything” but it all still works the same. The inventory won’t update correctly and it’s going to have me getting sales for items that aren’t actually available. 

[_Violet · Accepted solution]

Hi there, @Sydeswept - I appreciate you reaching out to us regarding this issue. I can certainly point you in the right direction to get this resolved as soon as possible.

Although Square integrates with Meta (Facebook & Instagram), the integration is operated and managed by Meta. For help with Meta-specific questions, you’ll need to submit a ticket to their Support Team if you haven't already.

Hopefully, another Seller with Meta integration experience has encountered this error before and can offer some advice, based on their experience 🤞