Square Terminal Keeps Saying Out of Paper

[admin206]

Hello, 

The device keeps saying it is out of paper, but there is paper. Do you know why this keeps happening?

[isabelle · Accepted solution]

Hey @admin206!

Sorry to hear that. Please try removing the receipt paper and inserting it again and then restarting your device.

If that doesn't work, please refer to this troubleshooting article. It usually resolves post issues.

Let me know if not, though! ✨

[isabelle · Accepted solution]

Hey @admin206!

Sorry to hear that. Please try removing the receipt paper and inserting it again and then restarting your device.

If that doesn't work, please refer to this troubleshooting article. It usually resolves post issues.

Let me know if not, though! ✨

[admin206 · Accepted solution]

Hello, 

I have found that restarting the device seems to clear this out, but this is an inconvenience. If only it worked normally...

[isabelle]

How often is this happening @admin206?