Square Stand accessory hub keeps disconnecting

[freddy627]

I’m having the same problem. I noticed that the stand will be disconnected but the iPad shows as charging which makes me think it’s a software issue. 

This thread was created from a reply on: Square stand accessory connection issues

[Summer2024 · Accepted solution]

Hi, @freddy627 ! 😁

I am going to outline a comprehensive list of troubleshooting steps to try and see if we can keep the accessory hub from disconnecting. 

Fully Restart the iPad (Not Just Sleep/Wake)

• Hold the power button (and volume button if needed) until the shutdown slider appears

• Power it off completely

• Wait 10 seconds, then turn it back on

This resets any stuck hardware connections in the background.

Check for App and iOS Updates

• Open the App Store, search “Square Point of Sale,” and tap Update if available

• Go to Settings > General > Software Update on your iPad and install any iOS updates

Reseat the iPad in the Stand

• Remove the iPad from the stand completely

• Check the connector port on both the iPad and the stand (clean gently if needed)

• Re-insert the iPad and make sure it’s secure and flush in the connector cradle

Force Reconnect the Stand in the Square App

• Open the Square POS app

• Go to Settings > Hardware > Square Stand

• If it shows “Disconnected” or “Searching...,” tap to reconnect

• If no change, force quit the app and reopen

Try Another Power Source or Cable

If you’re using Square Stand for iPad (2nd gen / USB-C):

• Make sure you’re using the Square-supplied power cable

• Try plugging into a different wall outlet or power strip

Some third-party cables can charge but not support full data transfer.

If none of that works try testing a different iPad (if available) to isolate whether it’s the stand or the tablet. 

If you go through this list and are still experiencing issues, please let me know in this thread. I hope this helps!